My
post
and replies
To
communicate is to impart information. Any behaviour that transmits
messages from one person to another person is communicative.
Communication is any behaviour – verbal, non-verbal or graphic –
that is perceived by another. Meaning is given to this message as the
receiver interprets the message. A connection is made between the
people communication (Dwyer 2013 p4).
Verbal
communication uses the mouth and sound to verbalise words into
meaningful sentences for our audience. Verbal also includes singing
and humming to get your point across.
Non-verbal
communication uses body language, facial expression, tone of voice,
physical position and movement and also includes communication in
writing, i.e. emails, letters, sms messages, online forums -
anything which needs to be read by our audience. Non-verbal
communication must be seen.
Graphic
communication includes PowerPoint presentations, videos, signs,
symbols, shapes, graphs and diagrams which need to be visually or
audibly perceived by our audience. Graphic communication is also
seen, but can also be heard or even felt.
Dwyer,
J 2013, Communication in Business Strategies and Skills, 5th edn,
Pearson Education Australia, French's Forest, NSW.
Author:
Reginald Stubley
Date:
Tuesday, 10 December 2013 11:19:28 AM EST
Verbal
communication doesn't necessarily have to be heard. Dwyer states that
'verbal communication is communication between two or more people in
the form of spoken or written words' (2013, p. 5). An email or a
letter are both forms of verbal communication.
'Non-verbal
communication is communication sent by any means other than words or
graphics' (Dwyer 2013, p. 5). Examples are facial and hand gestures
used in body language.
Graphic
communication visually represents ideas, relationships or connections
with shapes, diagrams and lines (Dwyer 2013, p. 5). Dwyer also states
that 'graphic communication can have both verbal and non-verbal
components' (2013, p. 5), so I think you're on the right track with
graphic communication. For example, diagrams, lines and shapes in a
PowerPoint presentation are often combined with written words or
images of people gesturing.
Author:
Katrice Baker
Date:
Tuesday, 10 December 2013 6:48:23 PM EST
I
like the point you made about communication can be felt. I've walked
into a room and you can feel the tension in the room. For me,
communication is really a very interesting concept and you can see
how different people can get an idea really wrong if they interpret
something even slightly different from what the intended meaning
was...fascinating!
Author:
Dann Bailey
Date:
Friday, 13 December 2013 1:01:14 PM EST
Hi
Michelle, based on your definitions would graphic communications
include verbal and nonverbal as sub-categories? For example any of
the youtube clips in the Study Guide (the one I'm thinking of is on
page 13) would fit into the category of graphic communications yet it
you turn the screen off and leave the sound on you still get the
verbal communication and if you leave the screen on and mute the
sound you still get nonverbal communication. Its hard to nail down
hard and fast rules isn't it.
Author:
Michelle Jenkins
Date:
Friday, 13 December 2013 3:21:25 PM EST
That's
interesting, Dann. You are indeed correct. Thanks for that
observation :)
Author:
Stephanie Bofinger
Date:
Saturday, 14 December 2013 2:17:07 PM EST
I
really liked it when you said that verbal communication needs to be
heard and said. I know the book says that it also can be in form of
written words. I find that I will respond much better to verbal
communication that is said and heard then seen. Feelings and meaning
are too easily mis-understood in the written communication. Hence why
people are all to often mis-lead by just words.
Author:
Kiersten Symes
Date:
Monday, 2 December 2013 8:47:23 PM EST
Verbal
communication is when at least two people communicate, whether it be
through spoken words or writing (Dwyer 2009). An example of this type
of communication is when a leader of an organisation shares knowledge
or expertise with a staff member.
Non
verbal communication is any communication that doesn't consist of
words (Dwyer 2009). For example, a hand gesture such as waving is non
verbal communication. This simple gesture allows the sender of the
message to communicate without words.
Graphic
communication, on the other hand, is a form of communication that
uses shapes, lines and diagrams to effectively convey the intended
message (Dwyer 2009). For example, an organisation that employs a no
smoking policy may use no smoking signs throughout the organisation.
Although these signs do not contain words, the image has the ability
to effectively advise employees that smoking is prohibited.
Dwyer,
J, 2013, Communication for business and the professions: Strategies
and skills, 5 Edn, Pearson Australia, Frenchs Forrest NSW
Author:
Gabriele Bakker
Date:
Monday, 2 December 2013 9:59:38 PM EST
I
found your post on communication informative, easy to understand and
supported with relevant examples. But is a wave just a wave? You
noted for nonverbal communication that a wave is a simple gesture but
I believe there can also be complexity to this, for instance is it an
enthusiastic wave, hesitant wave, token wave, dismissive wave or
another type of wave. What may seem like a simple gesture by one
person may have a very different intent or be interpreted differently
by another. Like verbal communication, nonverbal communication also
consists of sentences and it is important to not interpret a solitary
gesture in isolation as this could be taken out of context and
misinterpreted (Pease, A 1997 p.14). So next time you get a wave
check what the person’s face and rest of the body are doing too and
see if they communicate the same thing.
Author:
Kiersten Symes
Date:
Tuesday, 3 December 2013 10:12:07 AM EST
I
appreciate your feedback, and you have raised a very interesting
point for discussion. However, when I said "simple" gesture
I was referring to the simplicity of performing the action itself,
for example a person just needs to lift there hand and move it
horizontally to communicate various messages. I wasn't referring to
what message is being communicated or whether it is received in the
way the sender intended it to. It is ironic, though, that my message
was misinterpreted and taken out of context by you (the receiver),
and what a perfect example this is.
Thanks
again for your feedback.
Author:
Gabriele Bakker
Date:
Tuesday, 3 December 2013 3:44:05 PM EST
What
a great example of misinterpretation we have demonstrated! J How
often this can happen in our everyday lives especially since many of
us are quick to make assumptions or take things out of context. Thank
you for explaining what you meant in your initial posting. I agree
the action of raising a hand is such a simple gesture but can
communicate many messages such as a greeting, a stretch, as a warning
to stop, to make a bid at an auction, to hail a bus or taxi and the
list goes on. I find the power of nonverbal communication
fascinating.
Author:
Michelle Jenkins
Date:
Monday, 9 December 2013 4:00:33 PM EST
Hi
girls,
This
thread has made me think! Written communication can also be
misinterpreted - especially across social networking platforms. If
you make a statement in jest and don't add the obligatory 'lol' or
smilie face - your audience don't know you are joking.
With
written communication, there is no emotion on show, no body language
or tone of voice, so it is difficult to get the 'tone' of your
message across and interpreted by all successfully. In the case above
- there will be some members of your audience who totally understand
your sense of humour, but those who do not so will take your message
the wrong way, and worst still - they may take offence to it.
With
Kiersten's comment above (her reply to Gabbie) - her last sentence
comes across as sarcastic. However it may be a totally innocent
comment. So there you go - here is another message which may also be
misinterpreted.
I'm
adding a lol and smilie face to show you both that I am commenting in
a casual and humorous tone. LOL :)
Author:
Gabriele Bakker
Date:
Monday, 9 December 2013 9:10:12 PM EST
I
agree that written communication can also be easily misinterpreted
for instance using capitals for an email could be received as
shouting however the sender may have just forgotten to take the caps
lock off. With more of our communication seeming to be written,
thanks to technology, it is so important that as a receiver of a
message we provide feedback and as a sender we confirm our message
has been understood as intended to reduce misinterpretation and
potentially the problems that arise as a result. The symbols you
mentioned are called emoticons which are “a representation of a
facial expression (such as a smile or a frown)…used to convey the
writer’s feelings in electronic messages” (ed. Moore 2004).
Interesting
how you interpreted Kiersten’s last sentence. I did not pick up any
sarcasm the first time or when I just re-read it.
Thank
you for sharing your thoughts which again shows differences in
interpretation.
Moore,
Bruce (ed.) 2004, The Australian Oxford Dictionary, 2nd edition,
Oxford University Press, South Melbourne.
Author:
Bridgett Fuller
Date:
Thursday, 12 December 2013 8:27:13 PM EST
Really
interesting discussion Ladies, I imagine this is exactly what the
tutors are hoping for.
Gabbie
- using quotations in your reply is really impressive (no sarcasm
intended to be conveyed). I think I have commented (positively) on
your work before.
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