My
written document was a procedures manual for a denture clinic. When I
began working at the denture clinic, it was a small practice with
only the Dental Prosthetist, his wife who came in once a week to do
the payroll, and myself as Administration/Accounts/Receptionist.
There was no procedures manual and training was conducted on the fly
as things were needed.
As
the clinic began to grow and more staff were appointed, I felt it in
the best interest of the clinic to devise a procedures manual in the
case of my termination, or possible accident resulting in my not
being available. The receiver of any document wants to understand
what should happen, why it should happen and how to make it happen
(Dwyer, 2013). I used screenshots of our database, other software and
visual examples of how tasks were performed, why they were performed
and how often they were performed. The manual was easy to read –
simple enough for anyone walking in off the street to take over my
role if necessary.
Michelle
Dwyer
J 2013, Communication for Business and the Professions, Strategies
and Skills edn 5 Pearson Education Australia Chapter 19 Writing for
the professions, pg 454.
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